1.1 What is the right to cancellation?
As consumer you have the right to cancel the agreement (via the Internet). This means that you can cancel your purchase within a certain period, the so-called ‘reflection period’. This period is legally set at 14 calendar days, but we offer you a reflection period of 30 calendar days. If you make use of this right within this period, we will ensure that you are refunded the purchase amount corresponding to the returned products. If you return your entire order, you will also be reimbursed for any shipping and transaction costs paid. With a partial return, you will not be reimbursed for the shipping and transaction costs.
Please note, there are exceptions to the right of cancellation and you can read this in section 1.7 below.
1.2 Start of reflection period
We offer a reflection period of 30 calendar days. This means that you have 30 calendar days to decide whether a product is for you. If you wish to return the product, you can notify us during the reflection period and then you have 14 calendar days from the moment of notification to return the package to us.
You can also return it without notifying us in advance, however it is important that you return the package to us within the reflection period. Make sure that you also add a statement to the return package stating that you wish to make use of your right of cancellation.
Please note that the reflection period of 30 days does not start until after the day you receive your product. If your order is delivered with several separate deliveries, the reflection period will only start after the day of receipt of the last delivery. If a package has been delivered to your neighbors, the reflection period will start if you have designated these neighbors as the recipient.
1.3 How can you cancel your purchase?
Legally the reflection period is 14 calendar days. We understand that it is difficult to make a decision within 14 calendar days. That is why we have extended the reflection period to 30 calendar days. We have indicated above when these 30 days start.
You can cancel the purchase by informing us via the following options:
– Informing us via mail or telephone;
– Returning the package with a written statement in which you state that you are appealing to your right to cancellation.
(We prefer step 1, since this is the simplest option for you.)
To improve our service we are of course curious about the reason why you abandon your purchase, but you will never be obliged to give a reason.
1.4 When will you receive your money back?
We strive to refund your money as soon as possible. We always do this through the way you have initially paid, and we will never charge for this.
We will refund you no later than within a period of 14 days after you have notified us of the cancellation. However, we are entitled to wait for a refund until we have received the product back or until you have satisfactorily shown that it has been sent, depending on which is first.
Please note, if a product is damaged we may deduct for depreciation, below you can read more about this.
1.5 Returning the order
You must return the products within the reflection period of 30 calendar days, or let us know that you wish to do so. If you inform us of the return within the 30-day period, then you have another 14 calendar days from that moment to return the package to us.
You are responsible for the use of the product during the reflection period. If you damage the product during the reflection period, we may in certain cases charge you for fixing or cleaning the product, or if we can not sell it as new. However, you are only liable for the depreciation of the product if this is because you have gone beyond what was necessary to determine the nature, characteristics and operation thereof.
1.7 Exceptions to the right to cancellation.
There are a number of exceptions to the right to cancellation, namely:
Products that have been sold sealed for hygienic reasons or from and to the point of view of health protection, and of which you have broken this seal after delivery, can not be returned.